Shipping policy
Please note that we require 1-3 business days on average to fulfill your order before dispatching it. Rest assured we will do everything in our power to ensure your order is delivered as soon as possible. Your parcel will be left in a secure place, however, please ensure you are available upon delivery. The buyer holds all responsibility for stolen, or lost delivery as a result of input of wrong shipment information. Please double check your shipping address is correct before confirming your order. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
Orders can take up to 3 business days to be processed before shipment.
Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.
PROCESSING & DELIVERY TIMES
Please allow 2-4 weeks to receive your item.
It may take slightly longer for countries outside the US (including US states
outside the mainland). For some European countries it may take up to 30
days to receive your item. Please contact us if it has been more than 45 days
and you have not received your item.
Once your order is placed, we process the payment within 24 hours and your
order is fulfilled within 2-3 days.
An order confirmation email will be sent to you at the time of placing,
and a further email will be provided when you order has been dispatched
(remember to check your spam!)
Please allow 2-3 BUSINESS DAYS PROCESSING TIME. Please note for some
very high demand items it may take 2-4 WEEKS SHIPPING TIME due to
reproduction and restocking depending on your shipping location. Items
may be shipped in separate packages with no additional shipping charges.
Cancellation of your order or any changes in your order is only allowed up
to 24 hours from your order time. If it exceeds 24 hours, we are not able to
cancel or change the order.
We will send tracking numbers for your packages to your emails address
when we receive them from our carriers.
In most cases, tracking will be available. Sometimes shipping takes longer
than expected due to unforeseen circumstances or holiday periods. We
thank you for your patience in these situations.
We do not allow refunds due to shipping times. Our Shipping information
is provided on the product page, and on the shipping information page. It
explains that the shipping takes between 2-4 weeks. If you do not wish to
keep the item once you have received it, you can return it for a refund.
We appreciate your patience in this time - and we will be doing all we can to ensure your order reaches you as soon as possible.
FOR PRE-ORDERED OR BACK-ORDERED ITEMS:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So If you ordered more than one item on a single order and received only a part of your item, do not worry, you will receive your other items shortly after.
TRACKING YOUR ORDER
The customer will receive a confirmation email and/or text message, if you provided a phone number. To track your package you can visit the link provided in your tracking email. if you are unsure of you tracking ID please refer back to your email. Please allow 2-4 business days for the tracking information to show.
WRONG ADDRESS DISCLAIMER:
It is the responsibly of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please contact us immediately at support@alcmain.com if you believe you have provided a incorrect shipping address.
LOST/STOLEN PACKAGES
Alcmain is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address, and you have not received it please report it to your respective shipping carrier at the information provided to you on our tracking page.